fbpx

On-Call Visitor Services Associate

Nestled in the Oakland Hills, Chabot Space & Science Center was founded as an observatory in 1883. Today Chabot offers visitors the very latest in hands-on, interactive exhibits, displays, and Planetarium shows that explore the mysteries of the universe and of life here on earth. Chabot Space & Science Center is extremely proud of its reputation as one of Northern California’s leading centers for informal science education.

Chabot Space and Science Center seeks an outgoing, customer service-oriented individuals to join its front-line staff to help at the Box Office, Gift Shop, and Cafe in an on-call capacity.

 

On-Call Visitor Services Associate Job Summary:

This front-line position is responsible for creating a welcoming experience for our guests from the moment they walk in the front door. The ideal candidate is an excellent problem solver and communicator, is collaborative and able to multi-task.

The Visitor Services Associate is expected to demonstrate excellent customer service and professionalism when interacting with guests, staff, and volunteers.

This is an on-call position. The variable schedule includes weekends, evenings, and holidays. The schedule is created a month ahead, but last-minute staffing needs may also arise and be requested.

Essential Functions

Essential functions of this role include, but are not limited to:

  • Box Office/Gift Shop/Café sales.
  • Point of sales operation.
  • Planetarium show ushering and operation.
  • Special events support.

Duties/Responsibilities:

  • Greet and welcome visitors to the Center, answer questions, and assist visitors with planning their visit
  • Accurately and efficiently complete cash and credit card sales of tickets, memberships, merchandise, and food
  • Promote Membership and Public Programs
  • Answer general phone line and emails
  • Greet and check-in groups for programs and other event arrivals
  • Address any problems that may arise with visitors
  • Monitor public areas for safety concerns and cleanliness
  • Maintain up-to-date knowledge of all Chabot programs
  • Maintain the appearance of box office and front-of-house areas
  • Usher and serve as planetarium operator for assigned programs
  • Communicate and collaborate with overall Chabot Staff as well as Visitor Services Team
  • Provide input to improve the overall visitor experience
  • Perform light clerical duties and other duties as assigned
  • Administer exit surveys for data collection
  • Follow all Chabot safety regulations
  • Light cleaning (depending on assigned role)

Qualifications:

  • Interest in science education and/or museums.
  • Point of Sale systems knowledge and experience.
  • Ability to accurately complete routine administrative paperwork.
  • Willingness to speak with the public.
  • Honesty, reliability, and integrity.
  • Excellent spoken and written communications skills.

 

DESIRED QUALIFICATIONS

  • Fluency in English, bilingual is a plus.
  • Food service certification recommended (but will be provided if not already in possession)

Education and Experience:

  • High school diploma or GED; some college is preferred.
  • Experience with cash handling and customer service.

Physical Requirements:

  • Must be able to stand and/or walk for long periods of time and lift up to 30 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

SALARY

This is a On-Call non-exempt position. Weekends are needed as well as availability to work holidays and evenings.

Salary Range: $21 hr.

How to Apply

To apply, please submit cover letter, and resume to jobs@chabotspace.org

 

Chabot is an Equal Opportunity Employer

Chabot is an Equal Opportunity Employer committed to diversity, equity, and inclusion.  Our employees are people with differing strengths, experiences, and backgrounds who share a passion for bringing science to the full range of our community – sparking excitement about a universe of possibilities beyond our planet. Diversity not only includes race and gender identity but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.