Visitor Experience Associate

Marketing Associate

The Chabot Space & Science Center is seeking outgoing, service-oriented individuals to join its Box Office Team.

This front-line position is responsible for creating a world-class experience for our guests from the minute they walk in the door. The ideal candidate is flexible, versatile, an excellent problem solver, collaborative and able to multi-task.

The Visitor Experience Associate is expected to demonstrate excellent customer service and professionalism when interacting with guests, staff, and volunteers.

This is a part-time, on-call position. The schedule includes weekends, evenings, and holidays.

Key Functions

  • Box Office sales
  • Planetarium show ushering and operation
  • Special events support
  • Other duties as assigned

Responsibilities

  • Cheerfully greet and welcome visitors to the Center, answer questions, and actively assist visitors with planning their visit
  • Accurately and efficiently complete cash and credit card sales of tickets and memberships
  • Promote Membership and Public Programs
  • Greet and check-in birthday parties, scouts, and other groups
  • Addresses any problems that may arise with visitors
  • Ensure safety and cleanliness of public areas, Box Office and Planetarium
  • Maintain up-to-date knowledge of all Chabot programs
  • Maintain the appearance of box office and front of house area
  • Usher planetarium shows
  • Serve as planetarium operator for assigned programs
  • Communicate and collaborate with team members, including supervisors
  • Provide input to improve the overall visitor experience
  • Perform light clerical duties and other duties as assigned
  • Follow all Chabot safety regulations

Requirements

  • High school diploma or GED; some college is preferred – this is a perfect opportunity for a student
  • Some experience with cash handling and/or customer service
  • Interest in science education and/or museums
  • Ability to operate a computerized cash register
  • Ability to accurately complete routine administrative paperwork
  • Willingness to speak in public
  • Honesty, reliability and integrity
  • Commitment to customer service
  • Excellent spoken and written communications skills
  • Fluency in English, bilingual is a plus

Compensation: Starting wage is $13.39/hour

CSSC is an equal opportunity employer.

Application

Please submit cover letter and resume to Erick Orellana. Include “Visitor Experience Associate” as the subject line.

email: eorellana@chabotspace.org

* * We thank all applicants for their interest; however, only those applicants under consideration will be contacted.