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Volunteer Program Coordinator

Department: Visitor Experience 

 

About Chabot Space & Science Center

Chabot Space & Science Center is a leader for innovative STEAM (science, technology, engineering, art and math) learning. Serving as a home for science in Oakland since 1883, Chabot inspires and educates learners of all ages on the Universe and planet Earth. Chabot is currently embarking on a historic partnership with NASA’s Ames Research Center to create novel learning and career opportunities in our current space renaissance for our community. We are expanding our team of impassioned visionaries to join us in rethinking equitable STEAM (science, technology, engineering, art and math) education for all.

 

Position Impact

Chabot is seeking a passionate, self- starting visionary to lead the adult volunteer program and build upon existing program strategy and implement new, more nimble ways for volunteers to contribute in meaningful ways. Chabot’s adult volunteer program consists of over 100 deeply dedicated volunteers from all backgrounds, interests and skill sets and each contributes time and talent to helping Chabot fulfill its mission of inspiring interest in STEM. The Volunteer Coordinator is a flexible, adaptable people person, working behind the scenes and on the floor alongside volunteers helping to train, mentor and implement programs and activities. The role requires a change maker and a visionary who can lead a large group of people while helping individuals achieve their goals.   

 

Key Priorities

  • Responsible for the overall administration, program strategy and implementation of the adult volunteer program. 
  • Recruit, interview and select applicants in an annual/ongoing orientation cycle, working to meet the needs of individual departments and project initiatives. 
  • Manage all communications with volunteers and serve as their primary point of contact with the organization.  

 

Essential Functions

  • Develop a core mentor group of volunteers who are responsible for assisting with on-boarding, training and evaluation of new volunteers. 
  •  Develop and oversee a yearly training schedule for volunteers, working with other staff and volunteer leadership. 
  • Create a volunteer leadership working group who help support the volunteer core efforts and help to act as leaders for Center initiatives. 
  •  Schedule volunteers in response to organizational needs. 
  •  Develop, promote and manage volunteer opportunities and assignments. 
  •  Ensure volunteers are given assignments appropriate to their duties, skills and training. 
  • Working cross-departmentally with staff to develop and uphold volunteer policies, procedures and standards of service. Regularly reviewing volunteer work performance and effectiveness. 
  • Initiate, organize and participate in volunteer recognition programs and events. 
  • Continually evaluate volunteer programs and contributions to ensure effectiveness. 
  • Maintain accurate database records and provide timely reports on volunteer participation. 
  • Work with senior management to create annual volunteer program budget. 
  • Resolve volunteer grievances and promote a positive workplace environment. 
  • Other duties as assigned. 

 

Minimum Qualifications

  • Must be a self-starter and have the ability to motivate and lead others. 
  • Positive attitude, solutions orientated working style 
  • Ability to communicate effectively both orally and in writing. 
  • Requires strong listening skills and take a proactive approach to problem solving. 
  • Demonstrated ability to effectively use Microsoft Windows, Office, and Outlook. 
  • Requires ability to work successfully with a diverse group of staff and volunteers. 
  • Requires ability to effectively manage multiple tasks in a high paced environment with frequent interruptions. 
  • Possess diplomacy and adeptness in working across multiple departments and levels 
  • Requires occasional public speaking and working with the public. 
  • Requires ability to build and maintain accurate database files. 
  • Dedication to the importance of volunteerism 
  • Candidate who can maintain a calm, professional demeanor when dealing with the public or difficult situation. 
  • Requires ability to work as a member of a team. 
  • Occasionally requires flexible scheduling. 
  • Passion for the mission of Chabot Space & Science Center 
  • Other duties as assigned.  

 

Desired Qualifications

  • Excellent interpersonal, persuasive and oral and written communication skills.  
  • Volgistics or other volunteer software preferred. 
  • Bilingual, a plus 
  • Proficient in computer applications such as Microsoft Office applications, volunteer management software, web-based software and Google Apps for Work 
  • Collaboration skills with staff and volunteers 
  • Flexibility and ability to work with people from diverse backgrounds in a fast-paced, team-oriented environment. 
  • Effective time management and ability to adjust hours to accommodate the needs of the job. 
  • Excellent organizational skills and ability to prioritize tasks and work independently 
  • A bachelor’s degree, advanced degree preferred but not required 
  • A strong ability to prioritize and think critically 

Equivalent education/experience can substitute for all qualifications, unless legal requirements apply to the role.  

 

Salary and Benefits

Salary Range: $45,000-$55,000 

Benefits include: 

  • Medical, dental, vision and life insurance  
  • 403b retirement plan for employees  
  • Professional development opportunities  
  • Reciprocal benefits for museum admission through the ASTC program  
  • Free Chabot Space & Science Center membership 
  • Discounts on Chabot’s café and museum gift shop  

 

Working Environment

Position Type: Full Time, non-exempt 

Expected Hours of Work: 40 hours per week 

Physical Requirements

Ability to remain solitary for extended periods of time.  Ability to move 25 pounds.  This position reports to the Vice President of Museum Experience.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Conditions

Will operate computer, phone, radio, moving carts and bins, temporary signage and other program materials as needed. Most work will be in connected office/museum setting, which is wheelchair accessible. Program environment will include working directly with the public, which will include loud noise level.  

 

How To Apply

Email Vice President of Museum Experience, Liz Austerman at lausterman@chabotspace.org. Include resume and cover letter.
Chabot Space & Science Center strives to offer an accessible recruiting and hiring process for all. If you would benefit from a reasonable accommodation at any stage in the process, please reach out to the hiring manager directly at lausterman@chabotspace.org.

 

Chabot Space & Science Center is an equal opportunity employer. We are committed to creating an inclusive, equitable, diverse and accessible working and learning environment that reflects the communities we serve. It is our policy and practice to consider all qualified candidates without regard to race, religion, color, national origin, age, sex, sexual orientation, disability, or veteran status.