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Membership FAQs

What benefits are still in place until the museum reopens?

Members will continue to receive many exclusive benefits until the Center reopens. Members will continue to receive access to our members-exclusive only content page, filled with live virtual programming and recordings. Members will have priority visits once we announce our reopening plans. Discounts to The Town Kitchen pantry and other various vendors will apply when available. Members can continue to visit science centers across the country for free or at a discount through the ASTC Passport program.

 

Will my membership be extended?

Continuing our commitment to our membership community, we will continue to extend regular-priced memberships for all months closed, starting from March 2020. This means all memberships were paused in March 2020 and will resume in November 2021. Until the Center reopens for general admission, you will continue to receive access to our online programming, reciprocal benefits, discounts to local businesses and more for FREE.

 

Will there be opportunities for learning on-site?

Our team is working to create learning opportunities for small groups in our outdoor spaces, including our Courtyard, Observation Deck and surrounding forests. As we continue to monitor and follow guideline from medical authorities, we will explore a variety of options to keep our member engaged. We will continue to follow guidelines for reopening from the state, WHO, CDC. Please keep up to date by checking our website and newsletters.

 

What additional membership learning opportunities are planned?

We are tirelessly working on creating virtual content and reassessing member benefits during the pandemic. Our suite of virtual workshops and lectures will be updated with new content and remain exclusive for members. If there are other types of benefits you are interested in, please don’t hesitate to let us know. Please email membership@chabotspace.org

 

What happens to my membership if I renew now?

You make an impact today, when you renew before June 2021. You’ll receive 12 months of membership from when you renew PLUS an extra 6 months of membership once we reopen.

 

Will I still have reciprocal museum benefits?

Members will continue to enjoy discounted or free admission to science centers and museums worldwide through the ASTC Passport program. We encourage you to check any institution’s website for COVID-19 updates before visiting. We are always building relationships with other museums as we work together during the pandemic. We will share any additional reciprocal benefits from our partner organizations have when it is available to members.

 

What happens if I purchased my membership at a discount from Groupon or Travel Zoo?

Memberships purchased from Groupon or Travel Zoo will continue to receive membership benefits through January 2021, and have the opportunity to upgrade to a full membership.

 

How do I sign up or renew my membership?

You can sign up or renew online, at the Guest Services desk, or by calling our Membership Department at (510) 336-7392.

 

I’m a teacher, student, or senior. Do you offer any membership discounts?

Yes, however these discounts are only available on memberships purchased at the Center. A valid teacher ID is required at the time of purchase to be eligible for our Educator discount. For students, valid student ID is required to get $5 off memberships, and the same discount is available to seniors over 65 with ID.

 

Do you offer memberships that include grandparents?

Grandparents may purchase an Earth Family membership to use for themselves and up to 4 grandchildren (parents not included).

Upper Level memberships include two guests and may be used to bring grandparents.

 

Do I get to see shows for free?

Yes! As a member, you receive unlimited free planetarium shows. Certain weekend programming in the planetarium requires tickets that are purchased separately. However, Members receive a discount on those tickets.

 

Can I give a membership as a gift?

Yes. This can be done at Guest Services or online. For online gift memberships, click on the level you would like to give and add this to your cart. You will need to place an “X” in the checkbox for “This membership is a gift.” You will then be prompted for the information on your purchase, along with the information on the gift recipient.

 

Are there special member lines?

At the front desk, due to spacing constraints, there is no specified member line. During times of increased traffic, the Visitor Experience team will call forward the next member in line so that members can skip the wait.

In our planetarium there are ‘members only’ lines which will give you priority seating. If you are unsure of which is the member line, check at the front of the line for the member sign or ask the usher.

 

Do I get to bring friends in for free or discounted admission?

No, your membership does not allow you to bring friends or relatives in for free or discounted admission. The exception to this would be our “guest” memberships, Earth Active (1 adult + guest), Earth Orbiter, or Chabot Upper Levels, which all allow at least one free person outside of the person named on the card.

 

Will I receive notices of upcoming classes, activities, and special member events?

We regularly send out news of what is going on at Chabot in our Member Insight newsletter, which is emailed to you. We also send out notices of special member events through email. If you do not receive these newsletters, please email your full name and email address to Membership@ChabotSpace.orgto be added to the mailing list.

In an effort to stay green, we do not send out paper newsletters in the mail. This also defrays the costs of printing and postage, so that more of your membership goes toward community and education programs.

 

How is My information protected?

Your privacy and security are our highest priority. Chabot Space & Science Center collects from members only the personal information necessary to provide the information and services requested by them. Personal information in our possession is maintained and used in ways that respect individual privacy. Employees are educated about the importance of protecting personal information and consumer privacy, and only authorized employees are officially granted access to personal information.

Chabot will never disclose email addresses collected from users to third parties for any reasons. In select cases we may exchange snail mail addresses with other nonprofit museums in the area for direct mail campaigns that we believe will be of interest or benefit to our members.

 

How long does it take to receive my permanent membership cards? What should I do if I don’t receive them?

Permanent membership cards should reach you within 1-3 weeks after you sign up. If it is beyond 4 weeks and you have not received your cards, please call our Membership Department at (510) 336-7392 or let our Visitor Experience team know upon your next visit to the Center. We’ll have you complete a form so that we can check our records for accuracy and then resend your cards to you.

 

How do I replace a lost or stolen membership card?

Lost or stolen cards can be replaced for a $5.00 fee. This can be done onsite with our Visitor Experience team, or over the phone by calling contacting our Membership Department at (510) 336-7392.

 

How does the ASTC program work?

ASTC stands for Association of Science and Technology Centers. Being a part of the ASTC Travel Passport Program, you are among the savviest of science enthusiasts and will receive the benefit of free admission to over 300 science centers and museums around the world.

 

PROGRAM RESTRICTIONS:

  • Based on residence: To receive Travel Passport Program benefits, you must live more than 90 miles away “as the crow flies” from the center/museum you wish to visit. Admissions staff reserve the right to request proof of residence for benefits to apply.
  • Based on your science center’s/museum’s location: Science centers/museums located within 90 miles of each other are excluded from the Travel Passport Program unless that exclusion is lifted by mutual agreement (see list on Chabot’s “Plan Your Visit” FAQ). 90 miles is measured “as the crow flies” and not by driving distance.
  • Also – don’t forget to take your Chabot Membership card with you while traveling:
    Passport venues are not required to grant free admission to visitors who forget their cards. There is no universal database with all Passport visitors’ member data and expiration dates for admission staff to reference. Some venues will allow you to call the science center or museum you joined to confirm your membership, but they are under no obligation to do so. Please visit astc.org for the current list of participating institutions and more details.

I’m a member and my child is coming to Chabot on a field trip. Do we have to pay?

Yes. School field trips include classes not part of membership, and are already offered at such a discounted rate that we are unable to provide free admission for member children coming with their school. School education is an extremely important aspect of Chabot’s mission and has always been part of our history, and in order to keep the program going a fee is required.

If you are a member parent of a child and would like to come as a chaperon, you may use your membership to get yourself in for free. Simply visit the front desk when you arrive and show your membership card. Please note however that since school trip numbers are booked independently, there may not be enough room in the planetarium to accommodate you, and that there is no admittance to any 10am show for a member parent who has not booked with the school.

 

Other questions?

Email Membership@ChabotSpace.org with any further questions.


Also – don’t forget to take your Chabot Membership card with you while traveling:

Passport venues are not required to grant free admission to visitors who forget their cards. There is no universal database with all Passport visitors’ member data and expiration dates for admission staff to reference. Some venues will allow you to call the science center or museum you joined to confirm your membership, but they are under no obligation to do so. Please visit for the current list of participating institutions and more details.